Pros and Cons of Outsourcing Your Database Support

Benefits of a service over permanent staff

• Measurable service as per Operating Level Agreement (OLA).
• Single point of Contact and responsibility as per OLA.
• Contractual Accountability.
• Vested interest in service delivery.
• Employment risk of unknown resource eliminated.
• Stable and predictable resource skill level.
• Agency fees and hassle eliminated.
• No loss of service during periods of leave, sick leave, training and resignation.
• Service degradation eliminated.
• Managed resources and deliverables.
• Service is easily Up or Down Scalable.
• HR problems and issues removed.
• Staffing resource problems eliminated.
• Cost saving to company by eliminating annual leave, sick leave, training, company benefits and performance bonuses.
• Knowledge retention.

Disadvantages of contractors over a service

• No measurable service with contracting house.
• No OLA.
• Contractors much more costly.
• No Continuity of server during leave, sick leave etc.
• No knowledge retention.
• No responsibility or accountability.
• No single point of contact.
• No unified service management.
• Individuals as opposed to single service.
• No adhoc services and consulting available.
• Variable monthly cost.
• No value added services.

Advantages of using RDB’s service offering

• Measurable Service through an Operating Level Agreement (OLA).
• Proven track record.
• Full use of RDB’s proprietary software.
• Proactive monitoring and alerting.
• Cross site support and knowledge between site DBA’s.
• Unparalleled experience in the market place.
• Very high skills at a low cost.
• Infrastructure Professional Services.
• Infrastructure Consulting Services.
• Certified Oracle Partners.
• Full Site documentation and procedural documentation.
• 24×7 Standby with full escalation callout procedures as per OLA.
• Fixed Monthly cost.
• Certified database professionals.
• Proven technical capabilities.
• Proven database solutions

RDB’s value added services

• Immediate access to a range of Consulting Services.
• Additional and immediate access to UNIX/Linux and Oracle database professionals.
• Monthly Management Reports.
• Proactive monitoring and alerting.
• Oracle Partners.

RDB’s consulting services

• Application Architecture and Design.
• Infrastructure Architecture and Consulting.
• Oracle Application Server Consulting.
• UNIX/Linux consulting.
• Database consulting covering Oracle, SQLServer and Sybase.