Pros and Cons of Outsourcing Your Database Support

Benefits of a service over permanent staff

  • Measurable service as per Operating Level Agreement (OLA).
  • Single point of Contact and responsibility as per OLA.
  • Contractual Accountability.
  • Vested interest in service delivery.
  • Employment risk of unknown resource eliminated.
  • Stable and predictable resource skill level.
  • Agency fees and hassle eliminated.
  • No loss of service during periods of leave, sick leave, training and resignation.
  • Service degradation eliminated.
  • Managed resources and deliverables.
  • Service is easily Up or Down Scalable.
  • HR problems and issues removed.
  • Staffing resource problems eliminated.
  • Cost saving to company by eliminating annual leave, sick leave, training, company benefits and performance bonuses.
  • Knowledge retention.

Disadvantages of contractors over a service

  • No measurable service with contracting house.
  • No OLA.
  • Contractors much more costly.
  • No Continuity of server during leave, sick leave etc.
  • No knowledge retention.
  • No responsibility or accountability.
  • No single point of contact.
  • No unified service management.
  • Individuals as opposed to single service.
  • No adhoc services and consulting available.
  • Variable monthly cost.
  • No value added services.

Advantages of using RDB’s service offering

  • Measurable Service through an Operating Level Agreement (OLA).
  • Proven track record.
  • Full use of RDB’s proprietary software.
  • Proactive monitoring and alerting.
  • Cross site support and knowledge between site DBA’s.
  • Unparalleled experience in the market place.
  • Very high skills at a low cost.
  • Infrastructure Professional Services.
  • Infrastructure Consulting Services.
  • Certified Oracle Partners.
  • Full Site documentation and procedural documentation.
  • 24×7 Standby with full escalation callout procedures as per OLA.
  • Fixed Monthly cost.
  • Certified database professionals.
  • Proven technical capabilities.
  • Proven database solutions

RDB’s value added services

  • Immediate access to a range of Consulting Services.
  • Additional and immediate access to UNIX/Linux and Oracle database professionals.
  • Monthly Management Reports.
  • Proactive monitoring and alerting.
  • Oracle Partners.

RDB’s consulting services

  • Application Architecture and Design.
  • Infrastructure Architecture and Consulting.
  • Oracle Application Server Consulting.
  • UNIX/Linux consulting.
  • Database consulting covering Oracle, SQLServer and Sybase.