With many SMEs, obtaining ERP support services is frequently more cost-effective than maintaining multiple resources with highly specialised database or O/S administration skills. In some cases, there may not be enough of a challenge or work load to retain experienced resources. The loss of such a skilled individual would create a huge gap within an organisation and expose it to a significant amount of risk. By obtaining ERP support services, SMEs can mitigate this risk by relying on a team of experts who have specialised knowledge and experience in managing databases and operating systems.
Typically an organisation with a mature, stable environment of low work load can manage day to day operational and administrative issues quite easily with a junior to intermediate resource. However, an organisation would still be at risk in situations where in-depth knowledge and experience is required such as High Availability, Disaster Recovery, Performance Tuning and critical problem solving or recovery scenarios.
RDB can offer ideal ERP support solutions for an organisation in this position, by offering co-managed outsourcing where the client employs the resource required for the day to day administration of the database or O/S, while RDB provides supplementary resources and the highly experienced and knowledgeable consulting skills when they are required. This co-managed outsourcing model allows the organisation to have control over its database or operating system administration while leveraging RDB’s expertise and resources as needed. This arrangement ensures that the organisation can efficiently handle its day-to-day operations while having access to specialised skills and support when necessary.