Enterprise resource planning

With many SMEs, obtaining ERP support services is frequently more cost-effective than maintaining multiple resources with highly specialised database or O/S administration skills. In some cases, there may not be enough of a challenge or work load to retain experienced resources. The loss of such a skilled individual would create a huge gap within an organisation and expose it to a significant amount of risk. By obtaining ERP support services, SMEs can mitigate this risk by relying on a team of experts who have specialised knowledge and experience in managing databases and operating systems.

Typically an organisation with a mature, stable environment of low work load can manage day to day operational and administrative issues quite easily with a junior to intermediate resource. However, an organisation would still be at risk in situations where in-depth knowledge and experience is required such as High Availability, Disaster Recovery, Performance Tuning and critical problem solving or recovery scenarios.

RDB can offer ideal ERP support solutions for an organisation in this position, by offering co-managed outsourcing where the client employs the resource required for the day to day administration of the database or O/S, while RDB provides supplementary resources and the highly experienced and knowledgeable consulting skills when they are required. This co-managed outsourcing model allows the organisation to have control over its database or operating system administration while leveraging RDB’s expertise and resources as needed. This arrangement ensures that the organisation can efficiently handle its day-to-day operations while having access to specialised skills and support when necessary.

Benefits of co-managed outsourcing

  • RDB are certified specialists
  • Knowledge management due to full documentation of the site
  • Stable and predictable resource skills
  • Elimination of frustrating HR issues
  • Lower all-inclusive costs (no holidays, sick leave, bonuses & training)
  • Single resource risk eliminated
  • Access to supplementary resources when required
  • Access to highly experienced and knowledgeable consulting skills
  • Knowledge retention
  • Huge cost saving by not having to employ duplicate skill sets
  • Huge cost saving by not having to employ highly skilled resources
  • Skills transfer

RDB Consulting’s co-managed outsourcing approach provides a cost-effective solution for organisations looking to enhance their ERP support capabilities. It combines the client’s internal resources with RDB’s expertise to create a well-rounded support system that meets the organisation’s specific needs.


1. What is enterprise resource planning (ERP)?

Enterprise resource planning (ERP) is a business management system that integrates various departments and functions within an organization. It helps organizations streamline their processes, automate tasks, improve efficiency, and enhance overall productivity. ERP software allows companies to manage key business areas such as finance, accounting, inventory, supply chain, manufacturing, and customer relationship management.

2. How does an ERP system benefit a business?

Implementing an ERP system brings several benefits to a business. It provides a centralized platform to manage diverse business processes, ensuring proper integration and data flow between different departments. This results in improved operational efficiency, better decision-making through real-time insights, streamlined workflows, enhanced collaboration among teams, and overall cost savings.

3. What factors should I consider when selecting an ERP solution?

When selecting an ERP solution, it is essential to consider factors such as the specific needs and requirements of your business, scalability, ease of use, integration capabilities with existing systems, customization options, vendor reputation, ongoing support and maintenance, cost, and return on investment (ROI).

4. How long does it take to implement an ERP system?

The length of time to implement an ERP system varies depending on several factors, including the complexity of your business processes, the size of your organization, the extent of customizations required, data migration needs, and employee training requirements. On average, ERP implementations can range from a few months to over a year.

5. Do I need expert help for ERP implementation?

While it is possible to implement an ERP system on your own, it is highly recommended to seek expert help and guidance. ERP implementations require extensive knowledge of business processes, system configuration, data migration, and change management. Engaging an experienced ERP implementation team or consultant ensures a smoother and more successful implementation.

6. What kind of support services can I expect from an ERP provider?

An ERP provider typically offers a range of support services, including technical support, software updates, bug fixes, user training, consulting services for system improvements or customization, and assistance with data migration or system integration. Timely customer support is crucial for resolving any issues or concerns that may arise during the operation of your ERP system.

With RDB you are guaranteed of comprehensive DBA support for your most important systems and databases, without having to hire a fulltime DBA yourself.