Michelle Breytenbach,Oracle Systems: Programme Manager, RMB

”RDB has been providing me with DBA services for core, application and RAC on Release 12 and 10G for the past year. RDB's consultants have been working on site more

Pros and Cons of Outsourcing Your Database Support

Benefits of a service over permanent staff

  • Measurable service as per Operating Level Agreement (OLA).
  • Single point of Contact and responsibility as per OLA.
  • Contractual Accountability.
  • Vested interest in service delivery.
  • Employment risk of unknown resource eliminated.
  • Stable and predictable resource skill level.
  • Agency fees and hassle eliminated.
  • No loss of service during periods of leave, sick leave, training and resignation.
  • Service degradation eliminated.
  • Managed resources and deliverables.
  • Service is easily Up or Down Scalable.
  • HR problems and issues removed.
  • Staffing resource problems eliminated.
  • Cost saving to company by eliminating annual leave, sick leave, training, company benefits and performance bonuses.
  • Knowledge retention.

Disadvantages of contractors over a service

  • No measurable service with contracting house.
  • No OLA.
  • Contractors much more costly.
  • No Continuity of server during leave, sick leave etc.
  • No knowledge retention.
  • No responsibility or accountability.
  • No single point of contact.
  • No unified service management.
  • Individuals as opposed to single service.
  • No adhoc services and consulting available.
  • Variable monthly cost.
  • No value added services.

Advantages of using RDB’s service offering

  • Measurable Service through an Operating Level Agreement (OLA).
  • Proven track record.
  • Full use of RDB’s proprietary software.
  • Proactive monitoring and alerting.
  • Cross site support and knowledge between site DBA’s.
  • Unparalleled experience in the market place.
  • Very high skills at a low cost.
  • Infrastructure Professional Services.
  • Infrastructure Consulting Services.
  • Certified Oracle Partners.
  • Full Site documentation and procedural documentation.
  • 24×7 Standby with full escalation callout procedures as per OLA.
  • Fixed Monthly cost.
  • Certified database professionals.
  • Proven technical capabilities.
  • Proven database solutions

RDB’s value added services

  • Immediate access to a range of Consulting Services.
  • Additional and immediate access to UNIX/Linux and Oracle database professionals.
  • Monthly Management Reports.
  • Proactive monitoring and alerting.
  • Oracle Partners.

RDB’s consulting services

  • Application Architecture and Design.
  • Infrastructure Architecture and Consulting.
  • Oracle Application Server Consulting.
  • UNIX/Linux consulting.
  • Database consulting covering Oracle, SQLServer and Sybase.

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