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Testimonials

Goodluck Madisa, HSRC, Head of System Development

”Your excellent service cannot be expressed fully with words but can be experienced fully with a smile of satisfaction. Excellent services is rare in our country, here at HSRC we.....read more

Business Process Management in Small and Medium Service Businesses

Business Process Management in Small and Medium Service Businesses

By Bora Perzic Business Process Management (BPM) is a method of understanding, documenting, analyzing, executing and continuously changing business processes and relevant resources with a purpose of improving the value an organization creates for its customers. SMB in the BPM initiatives Traditionally Small and Medium Business is organized functionally (Marketing, Sales, Delivery and Accounting) and it tends to stay attached to that model for longer, while larger businesses are more likely to implement process oriented models of business...

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