Pieter Welgemoed,General Manager: Billing, Autopage Altech

”RDB is like an insurance policy for us - when we need them, the right skills are always onsite” more

CRM surveys can help outsource service providers

Customer Relationship Management (CRM) is an important part of a successful business model between outsourced service providers and their clients. Business clients demand a high level of service and they can easily switch to a different service provider if they feel their needs aren’t being met. In order to find out if an outsourcing provider is meeting their clients’ needs, you need to engage with them to find out what you’re doing right and where you can improve. We have found that surveys can provide vital information that allows...

read more