Emergency Support

RDB Consulting has a number of highly skilled staff available on 24 hour call that can assist you in an emergency, or telephonic assistance in an emergency. For direct access, we will get onto the system to find the cause of the problem, often something minor which can prove an un-anticipated show stopper. If your production database is down, and you do not know who to turn to for a solution, call us with connection details and we will immediately assist to your requirements.

The most important aspect to fixing the problem is getting direct access. It often happens that more time is wasted trying to gain access that to fix the real problem. We can address your mission critical oracle production database problems in minutes, all work performed by highly skilled employees from a trusted company.

For emergency support, we will require the following:

- Access to the Remote Oracle database (preferably through ssh or VPN)
- A retainer for the work performed.
- Written permission to access your database and perform the required actions to bring your database online.
- Information regarding the backup policies of your database, and the methods you use for recovery.

Emergency support by the non-conventional database

You want the database running, and you want it running now, time is money. How do we deal with this situation? Each database we are called for is different and we immediately get to work to figure the finer points of how the application works on the database to find the cause of the database failure or bottleneck. We usually identify this within a few minutes, allowing us to devise a plan to get the service running again.

Hardware, system or database changes that can be made to fix your database problem:

There are several "wonder cures" which will often work in relieving a database wide problem and allow service to resume again. These can be hardware, system or database changes which can be made, including:
- SQL Optimizer changes, changing the mode, the index cost adjustment or index caching parameters.
- Creating materialized views, a data warehouse speciality.
- Index addition, preventing log table scans, especially the usage of function based indexes.
- Adjustments to the SGA, pinning the small tables in memory, creating up to date statistics, or altering the running parameters for oracle.

Contact RDB Consulting for all your database and emergency support!